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Privacy Policy

Date Last Revised: 21 March 2015


At Scanswap, our most important asset is our relationship with you.


Scanswap is committed to maintaining the confidentiality, integrity and security of any personal information about our users. This Privacy & Security Policy explains how we protect personal information provided through our website (the “Site”) and how we use that information in connection with our service offered through the Site (the “Service”). “Personal information” for purposes of this Policy means information that identifies you, such as your name, address, phone number, fax number or email address.


Scanswap stresses its privacy and security standards to guard against identity theft and provide security for your personal information. We regularly re-evaluate our privacy and security policies and adapt them as necessary to deal with new challenges.


1. Your Privacy is not for sale

Simply put, we do not and will not sell or rent your personal information to anyone, for any reason, at any time. Scanswap uses and discloses your personal information only as follows:

·      to facilitate professional relationships between users

·      to analyze site usage and improve the Service;

·      to deliver to you any administrative notices and communications relevant to your use of the Service;

·      for market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity;

·      to third-party contractors that provide services to Scanswap and are bound by these same privacy restrictions;

·      to enforce Scanswap’s Terms of Use; and

·      as otherwise set forth in this Privacy and Security Policy.


Facilitating professional relationships between radiology practices and radiologists requires that Scanswap make your personal and professional information available to the other party in a prospective work contract.  If you post work, personal and/or professional details may be made available to other users of the service.  If you apply for work, your personal and/or professional information will be made available to the individual or entity posting the work in order for them to make a determination about your suitability and to facilitate communication.


2. We limit the collection and use of personal information

Certain areas and features of are available to you without registration or the need to provide to us any information. However, other features of the Site or the Service may require registration, which involves provision to Scanswap of an email address, a password and other contact details to participate in our services (collectively the “Registration Information”).

From time to time we may request other personal information to provide you with other benefits of the Service. In all such instances, you will be given the opportunity to provide or to decline to provide that information, and it will be used only for the stated purpose. Scanswap may make anonymous or aggregate personal information and disclose such data only in a non-personally identifiable manner to:

·      Advertisers and other third parties for their marketing and promotional purposes, such as the number of users;

·      Organizations approved by Scanswap that conduct research


Such information does not identify you individually. Access to your Registration Information and account Information and any other personal information you provide is restricted and used in accordance with specific internal procedures and safeguard governing access, in order to operate, develop or improve the Service. We may also use third party vendors or service providers to help us provide the Service to you, such as sending e-mail messages on our behalf or hosting and operating a particular feature or functionality of the Service. We require such third parties to maintain the confidentiality of the information we provide to them.


3. Changes to your Registration Information

If your Registration Information changes during your subscription to Scanswap, you may update it any time via the Service.


4. Online session information and use is only used to improve your experience

When you visit, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on our Site. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our Web design and functionality.

Web beacons are images embedded in a Web page or email for the purpose of measuring and analyzing site usage and activity. Scanswap, or third party service providers acting on our behalf, may use Web beacons to help us analyze Site usage and improve the Service.

We may use third party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online campaigns or analyze visitor activity on We may permit these service providers to use cookies and other technologies to perform these services for Scanswap. We do not share any personal information about our customers with these third party service providers, and these service providers do not collect such information on our behalf. Our third party service providers are required to comply fully with this Privacy Policy and our Security Policy.


5. Disclosure of your information to protect our rights or if required by law

Notwithstanding the foregoing, Scanswap reserves the right (and you authorize Scanswap) to share or disclose your personal information when Scanswap determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:

·      To enforce our rights against you or in connection with a breach by you of this Privacy and Security Policy or the Terms of Use;

·      To prevent prohibited or illegal activities; or

·      When required by any applicable law, rule regulation, subpoena or other legal process.


6. Your data may be transferred upon change of control but only in accordance with this Policy

Personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change of control. If we sell, merge or transfer any part of our business, part of the sale may include your personal information.


7. You can transport or delete your data

Your data is yours. You can remove it anytime you want. When you request us to delete your account for the Service, your data will be permanently expunged from our primary production servers and further access to your account will not be possible. We will also promptly disconnect any connection we had established to your Account Information and delete all account credentials. However, portions of your data, consisting of aggregate data derived from your Account Information, may remain on our production servers indefinitely. Your data may also remain on a backup server or media. Scanswap keeps these backups to ensure our continued ability to provide the Service to you in the event of malfunction or damage to our primary production servers. We also reserve the right to use any aggregated or anonymous data derived from or incorporating your personal information.


8. Email communications from us

We may provide our registered customers with summaries of their Account Information and email alerts. From time to time we may transmit emails promoting Scanswap services. subscribers have the ability to opt-out of receiving our promotional emails by following the instructions in the emails. Opting out in this manner will not end transmission of service-related emails, such as email alerts.


9. Your data is secure

We use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect accounts and systems from unauthorized access.

When you register for the Service, Scanswap requires a password from you for your privacy and security. Scanswap transmits information such as your Registration Information for or Account Credentials securely.

Our servers are in a secure facility. Access requires multiple levels of authentication. Security personnel monitor the system 7 days a week, 24 hours a day.

Our databases are protected from general employee access both physically and logically. We encrypt your Service password so that your password cannot be recovered, even by us.

However, it is important to understand that these precautions apply only to our Site and systems. We exercise no control over how your information is stored, maintained or displayed by third parties or on third-party sites.


10. All of your information stays in Australia

Scanswap does not transmit or store your data overseas.  All of your Registration Information and all medical imaging files and reports are securely stored on servers located in Australia.


11. Our service ensures secure file transmission and storage

From the time you transmit files to Scanswap, either by our desktop sync technology or web-based upload, communications between your computer and are secure. Scanswap and our third-party file-management partner go to great lengths to ensure the security of the files you entrust to our Service.


12. You are responsible for maintaining the confidentiality of your Login ID and Password

We maintain strict rules to help prevent others from guessing your password to the medical imaging file management system. We also recommend that you select a secure password for your Website login and change your password periodically. You are responsible for maintaining the security of your Login ID and Password. You may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at This email address is being protected from spambots. You need JavaScript enabled to view it., but in any event you should change your password immediately via the Service. We are not responsible if someone else accesses your account through Registration Information they have obtained from you or through a violation by you of this Privacy Policy or our Security Policy or the Terms of Use.

If you have a security related concern, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will work closely with you to ensure a rapid and personal response to your concerns.


13. We post updates on our website whenever there is a change to our Privacy and Security Policy

We update this Privacy & Security Policy periodically. The date last revised appears at the top of the Policy. Changes take effect immediately upon posting.


14. Contact us if you have any questions or concerns

If you have questions, comments, concerns or feedback regarding this Privacy and Security Policy or any other privacy or security concern, send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..


The Team,

Scanswap Solutions Pty Ltd

© 2017 All Rights Reserved.

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